1. Who we are
Harmony House is a music store and part of G. Trading, a Lebanese import and export company specializing in musical instruments, accessories, and percussion products.
2. Information we collect
When you contact us, request product information, or subscribe for updates, we may collect the details you provide, such as your name, email address, telephone number, message, product interests, and delivery location. Our hosting service may also process standard technical information such as IP address, browser type, device type, requested pages, and security logs.
3. How we use information
- Respond to enquiries and provide product or service information.
- Prepare quotations and coordinate confirmed orders, delivery, and after-sales support.
- Send updates when you have requested them.
- Maintain website security, prevent spam, and diagnose technical issues.
- Meet applicable legal, accounting, or regulatory obligations.
4. Legal basis and consent
We process information to respond to your request, take steps toward an order, perform a confirmed transaction, meet legal obligations, protect legitimate business and security interests, or act with your consent where required.
5. Sharing information
We do not sell personal information. We may share only what is necessary with trusted providers supporting hosting, communications, payments, shipping, delivery, technical services, professional advice, or legal compliance. Third-party services such as WhatsApp and social platforms process data under their own privacy policies.
6. Data retention and security
We retain personal information only as long as reasonably needed for the purposes described above and any legal obligations. We use reasonable administrative and technical measures to protect it, but no internet transmission or storage system can be guaranteed completely secure.
7. Cookies and analytics
The current website may use essential technical storage needed to operate forms, security, and page functionality. If optional analytics or advertising cookies are introduced, this policy and any required consent controls should be updated before they are enabled.
8. Your choices and rights
You may ask to access, correct, or delete information we hold about you, object to or restrict certain processing, or withdraw consent for future marketing. Some records may need to be retained where the law or an active transaction requires it.
9. Children
This website is intended for a general audience and is not designed to knowingly collect personal information directly from children without appropriate parent or guardian involvement.
10. Policy updates
We may update this policy to reflect changes in our website, services, providers, or applicable requirements. The latest version will always be posted here.
11. Contact us
For privacy questions or requests, email harmonyhouselb@gmail.com, call +961 76 810 472, or write to Harmony House, Bejjani Center, facing Falafel Zeinoun, Zouk Mikael, Lebanon.